July 14, 2014

When you hear from the race organization

Last week, I posted both my race recap and discussion of the other "extras" from ZOOMA Napa Valley Half Marathon.  In my post on the other race extras, I mentioned that we were a bit disappointed in the mocktail party.  We still enjoyed the party but were a bit perplexed by (our perceived) lack of ZOOMA presence.  It was one of those things where you sort of shrug and move on.  And we did....happily with our neon green shades and our yummy mocktails.


A few hours after that post went live, I received an email from the ZOOMA Community Manager letting us know that she and several other ZOOMA folks were there and apologizing that we missed them.  I was incredibly impressed that she reached out to me and appreciated her note and the fact that she read my post!  She also told me that they would consider our feedback for future race events.  Boom!  Go ZOOMA!  Now that's what you call customer service...and this, for a very minor thing in an otherwise, magnificently perfect race weekend.

How many other race organizations reach out to participants after they've provided feedback on an event?  I don't know of any.  Kudos, ZOOMA!

{Christine}

12 comments:

  1. I LOVE when race organizations are responsive. It makes me more likely to participate in their events! Go Zooma!
    Karen @karenlovestorun

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  2. Wow, it's good to hear how responsive they were to your feedback! I love how responsive companies/ organizations are because of social media.

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  3. And yet another reason to run a ZOOMA race. Amelia Island ZOOMA is on my running bucket list, would love for it to be in 2015, however 2016 would be okay as well.

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  4. I love it when companies and organizations do this- it shows that they are reading blogs and taking them seriously, and also paying attention to what people are saying about them on social media. I know of several businesses that have closed lately, and had they been paying more attention to Facebook, Twitter and overall customer satisfaction... they may have been able to resolve issues and stay open. Hooray for them reaching out to you so quickly.

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  5. This is great. We're all so out there with our comments and our blogs that there's really no reason why this doesn't happen more often and yet it rarely does. Way to go Zooma!

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  6. i love zooma as an organization so i'm SO happy to read this!

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  7. Very impressive, way to go ZOOMA!!

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  8. Oh wow!!! That's awesome! I want to run a Zooma race one day! This makes me want to run one even more!

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  9. How cool! I love it when race organizations pay attention and receive feedback! That's great!

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  10. I love the ladies behind the ZOOMA races, they really care about their runners and work extra hard to take care of us!!

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  11. That's great. It's the little things that can make a big difference.

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  12. That's awesome that she reached out to you and that they take runner's experiences/feedback into account when planning for the next event. It makes me even more excited to participate in a ZOOMA race (hopefully) next year :)

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